These terms are the agreement between you and SvarKlar. You accept them by using the service, by accepting a quote or order from us, or by accepting a prize you win through our giveaway. If you don't agree, don't use the service.
1. Who we are
SvarKlar is a brand owned and operated by Store Investeringer ApS, CVR 41622644, Præstemosen 199, 2650 Hvidovre, Denmark. You can reach us at frederik@svarklar.com.
2. What the service is
SvarKlar builds and runs one AI employee for your business. It can cover three roles. The Receptionist captures and books inbound work. The Account Manager handles follow-up and reminders. The Administrator handles back-office paperwork. The AI employee can also reply in your name, qualify leads, and handle other work agreed during setup. A person reviews anything that needs to be escalated. The exact scope we run for you is set during your individual setup.
3. Eligibility, signup, and accounts
You can start with SvarKlar by agreeing an individual quote with us, by emailing us directly, or by accepting a prize you win through our giveaway. You must be at least 18 years old and authorized to enter into this agreement for the business you represent. The information you give us needs to be accurate and current. If you enter our giveaway, the eligibility rules on the giveaway page also apply, and winners are bound by both those rules and these terms.
4. Fees and billing
SvarKlar does not publish prices. Your quote or order sets your fees, billing frequency, taxes, and due dates. Card payments go through Stripe on your own SvarKlar portal at portal.svarklar.com. We may also bill by invoice if we agree to that.
If a monthly renewal payment fails, we warn you immediately, again on day 3, and again on day 6. Your paid service continues for seven calendar days on the existing billing cycle. It stops when day 8 begins if payment is still unpaid. Paying restores paid access, but it does not override incomplete setup, a required approval, or a pause you chose.
A prepaid year is offered as two separate choices at the same quoted price: automatic yearly renewal or one year only. Automatic renewal is recommended but never preselected. We send renewal notices 30, 7, and 1 day before an automatic renewal. A one-year-only plan ends unless you manually buy another year.
5. Guarantees
These public terms do not promise a specific reply speed or number of booked jobs. Any satisfaction guarantee is stated in your individual agreement. Only that agreement controls whether billing stops or a refund applies.
6. Free periods and giveaway prizes
If you receive a free period, through our giveaway or otherwise, it runs for the stated time (for example, 30 days) at no charge. We remind you seven days and one day before it ends. It has no grace period. It converts to paid service only if you choose to continue under a separate agreement. We do not take a card up front, and we will not charge you automatically. If you do nothing, the service simply stops at the end of the free period.
7. Cancellation and no refunds
You can cancel at any time through the billing controls in your SvarKlar portal or by emailing frederik@svarklar.com. There is no contract to break, no exit fee, and no last-month invoice. Cancelling automatic renewal stops the next charge; it does not end the paid period early.
Fees you've already paid are non-refundable, including if you cancel partway through a prepaid year. We may choose to grant a refund in writing, and any refund required by law still applies. Otherwise, the service continues until the end of the paid period and then stops. If you think we've billed you in error, email us and we'll review it.
8. Your responsibilities
- Give us accurate setup information (business name, hours, service area, tone, escalation contact).
- Provide a working way for leads to reach our system (form forward, mailbox access, or a dedicated lead address).
- Keep your payment and contact details up to date.
- Use the service lawfully and in good faith.
- Tell us about changes that affect how we should reply (new hours, new pricing, new team members on escalation).
9. Acceptable use
Don't use SvarKlar to:
- break the law, violate anyone's rights, or harass people;
- send spam, deceptive messages, or illegal solicitation;
- interfere with our systems, security, or the service of other customers;
- misrepresent yourself or your business;
- scrape, reverse-engineer, or resell any part of the service without our written consent.
For the AI specifically, don't use it to generate unlawful, infringing, or deliberately deceptive content, and don't feed it other people's personal data without a lawful basis. We may suspend or terminate the service immediately if you violate any of the above.
10. AI-generated content
OpenAI is currently enabled to organize customer messages and draft replies. Anthropic is not enabled for this work. Before another AI provider receives customer data, we will update the Privacy policy and give any notice required by your customer agreement. Routine replies may be sent directly under the rules you set. Anything outside those rules goes to a person first. AI output may be inaccurate or incomplete, so you remain responsible for business decisions made from it. SvarKlar is responsible for its agreement with each AI provider. Using SvarKlar does not create a separate agreement between you and that provider. You can change your rules and tone at any time.
11. Data processing
For data about your business and your account, SvarKlar is the data controller and the Privacy policy applies.
You control the data about people who contact your business. SvarKlar processes that data only to deliver your service and follow your instructions. Your signed customer agreement includes the terms required by Article 28 of the GDPR. It also includes the EU transfer clauses when we return data to you outside the EEA. We do not market to your leads or sell their data. The providers we rely on are listed on the Privacy page.
If your leads ask us about their data, we will forward the request to you so you can respond as the controller.
12. Intellectual property
You keep ownership of your business content, brand, lead data, and the AI replies produced for your business. SvarKlar keeps ownership of our system, code, templates, playbooks, and documentation, and we may produce similar output for other customers. If your individual order is a full ownership buyout, its handoff terms control the customer-specific code and configuration.
While the service is active, you give us permission to use your business content only as needed to deliver the service (for example, to sign replies with your business name). That permission ends when the service ends.
13. Confidentiality
We treat the information you share with us as confidential and use it only to run the service. We expect the same from you regarding anything we share that is not public.
14. Warranty disclaimer
SvarKlar is provided on an "as is" and "as available" basis. We work to make the service useful and reliable, but we don't guarantee a specific business outcome (number of jobs closed, revenue increase, reply speed, or any specific rate of lead conversion). Nothing in these terms limits liability where the law does not allow it.
15. Limitation of liability
To the extent permitted by law, SvarKlar's total liability to you for all claims arising out of or relating to the service is limited to the amount you actually paid SvarKlar in the 12 months before the event that gave rise to the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or lost business opportunities, even if we were told those damages were possible. You are responsible for acting on AI-assisted output you have not reviewed.
Nothing in these terms limits liability where the law does not allow it (for example, for fraud, gross negligence, or breaches of certain statutory protections).
The limits in this section do not reduce liability or data-subject rights under any EU Standard Contractual Clauses in your customer agreement.
16. Indemnification
You agree to defend and cover us for claims that come from content or instructions you give us (for example, a claim that a reply we sent on your behalf used your content in a way that infringed someone else's rights). We agree to defend you against claims that our system itself infringes a third party's intellectual property rights, provided you tell us promptly and let us handle the defense.
17. Termination
Either party can end this agreement at any time. You cancel through your portal or by emailing us (see section 7). We can suspend or terminate the service if you violate these terms, fail to pay after the notice and grace period in section 4, or if required by law. On termination, sections that by their nature should survive (for example, payment obligations, confidentiality, intellectual property, liability limits, governing law) continue to apply. We give you a copy of your customer data to download. We then delete the customer data we use to run the service, as described in your customer agreement and our Privacy policy.
18. Changes to these terms
We may update these terms as the service evolves. The version published here is the current one. For material changes, we'll notify active customers by email before the change takes effect. Continued use of the service after a change means you accept the updated terms.
19. Governing law and disputes
These terms are governed by the laws of Denmark, without regard to conflict-of-laws rules. Any dispute that can't be resolved by talking first will be submitted to the courts of Denmark, which have exclusive jurisdiction, unless local mandatory law gives you a different forum that you're entitled to use.
20. Notices and contact
Notices to SvarKlar should be sent to frederik@svarklar.com. Notices to you will be sent to the email address on your account.
21. Miscellaneous
If any part of these terms is found unenforceable, the rest remain in effect. Our failure to enforce any part of these terms is not a waiver of our right to enforce it later. You can't transfer this agreement to anyone else without our written consent. SvarKlar may transfer this agreement to a successor (for example, if the business is sold). These terms, the Privacy policy, your individual order, and any giveaway official rules that apply to you are the complete agreement between us about the service, and they replace any prior agreement about the same subject.